Job Type

Job Title: Service Technician (FT)
Department: SHOP
Reference #: 31
Closing Date: Sunday, December 20, 2015
Location: Markville Mall, Markham


Job Summary

Reporting to the Service/Assistant Service Manager actively contributes to service standards of the department to ensure that all product and sales goals are achieved through the conscientious application of Sporting Life merchandising standards to achieve our mission statement.

Essential Functions

• Provides excellent customer service in all aspects of servicing product
• Provides excellent technical service in a timely manner while achieving quality results
• Participates in execution of responsibilities on the department job lists
• Promotes the Sporting Life House Philosophy consistently in all aspects of the business
• Participates with the store team in achieving all aspects of service, shop readiness, shop cleanliness, control of assets, health and safety practices and compliance with Sporting Life policies
• Controls shortage through inventory control and adherence to Loss Prevention guidelines
• Maintains appropriate paperwork regarding work orders, etc.
• Performs other related duties as required

Skill Requirements

• Enthusiasm for excellent customer service
• Ability to provide excellent technical service (i.e. bike building, tuning, and repair; racquet stringing and service; ski tuning and repair; binding, mounting, and inspection; and in-line skate maintenance)
• High standard of professionalism
• Enthusiasm for serving public ensuring that all customers are cared for equally and in accordance with Sporting Life standards
• Excellent communication and organization skills
• Friendly, outgoing personality
• A self-starter who works well independently
• Committed to maintaining required technical skills and continually upgrading knowledge as the company makes training available
Sporting Life is committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.

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